Boost retail efficiency with smart self-service refund kiosks designed for faster customer support.
In the US and Europe, fast and hassle-free returns have become essential to customer satisfaction.
Shoppers don’t want to wait in long lines or depend on limited staff availability. This is where
Refund Terminals and Touch Kiosks change the game, making the entire
process faster and more consistent.
These Customer Service Machines combine refund requests, receipt scanning, and
payment handling in one place. They reduce staff workload while keeping customer service smooth during peak hours.
From fashion stores to electronics retailers and supermarkets, Retail Self Service Devices are becoming standard equipment.
• Instant processing: A POS Service Kiosk quickly identifies order records and reduces manual checking.
• Less waiting: Multiple kiosks spread customer flow, cutting down long queues.
• Available anytime: Devices can run even during low-staff or unattended hours.
• Fewer mistakes: Automated workflows prevent human errors and lower operation costs.
| Scenario | Retail Need | How the Kiosk Helps |
|---|---|---|
| Fashion stores | High volume of exchanges | Faster handling, lighter frontline load |
| Electronics retailers | Serial number / invoice check | Accurate scanning and verification |
| Chain stores | Heavy peak-hour traffic | Distributed self-service points |
| Supermarkets | Long-hour operations | 24/7 reliable customer service |
One of the supply partners of Foot Locker Europe recently upgraded multiple high-traffic stores using our Touch Kiosks and Refund Terminals. Their traditional manual return counters had an average waiting time of 10 minutes. After switching to our self-service devices, over 70% of return requests were handled through the kiosks. The system improved store efficiency and helped the partner standardize the return workflow across several European markets.
• Strong R&D capability: Over a decade of experience with in-house hardware and software development.
• Flexible customization: Size, UI, structure, and modules can be tailored to your brand.
• Commercial-grade reliability: Stable for long-hour operations and compatible with major POS/ERP systems.
• Competitive cost: Direct factory manufacturing keeps budgets predictable and reasonable.
• Proven export experience: Trusted by European and US brands, distributors, and system integrators.
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