Shipping Policy_Qtenboardglobal

Shipping Policy

Shipping Policy

Qtenboard Shipping Policy

Thank you for visiting our website. Please read the following shipping policy carefully to understand how orders are processed and delivered.

1. Shipping Areas

We offer worldwide shipping to most countries and regions. Shipping availability may vary depending on the destination, local regulations, and logistics conditions.

2. Production Lead Time

After payment confirmation, all orders will go through a 1-3 business day routine verification process. Production will start upon the completion of verification, and the production lead time is divided into the following two types:

  • Prototype order: approximately 3–7 business days
  • Bulk order: approximately 17–25 business days

Shipment will be arranged immediately once the production is finished. Orders are not processed or produced on weekends or public holidays.

3. Shipping Time

 The estimated shipping time for common transportation methods is as follows:

  • Sea freight: approximately 32–35 days
  • Air freight: approximately 7–10 days

All delivery times are estimates only and may be affected by customs clearance, weather conditions, freight forwarder delays, or other factors beyond our control.

4. Shipping Methods

Orders are shipped via reliable international logistics providers, including but not limited to DHL, FedEx, UPS, or other professional freight forwarders. The specific shipping method will be determined based on order requirements and destination.

5. Shipping Costs

Shipping costs are calculated by the freight forwarder based on the actual logistics plan, including factors such as shipping method, destination, and cargo volume. Any applicable shipping fees will be confirmed before shipment or stated in the order confirmation or Proforma Invoice (PI).

6. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost unless otherwise stated.

7. Order Tracking

Once the order has been shipped, a tracking number will be provided via email or made available upon request, depending on the shipping method arranged by the freight forwarder.

8. Shipping Delays

We are not responsible for delays caused by customs inspections, freight forwarder issues, natural disasters, strikes, pandemics, or other circumstances beyond our reasonable control.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information. We are not liable for delays, losses, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

10. Bulk Orders and Contract-Based Shipments

For customized products, OEM/ODM projects, or B2B transactions, production terms, shipping schedules, and logistics responsibilities shall be subject to the confirmed Proforma Invoice (PI), sales contract, or mutual agreement.

If you have any questions regarding shipping, please contact us before placing an order.

Company Information

This website is operated by Qunmao Display Technology Limited a company registered in China, with its registered address at: Rm 185, G/F, Hang Wai Ind Centre No.6 Kin Tai St, Tuen Mun, New Territories, Hong Kong

the company strength

  • 2005

    was founded it

  • 330000㎡

    manufacture

  • 1000

    employees

  • 100+

    sold in over countries

COMPANY STRENGTH

Choosing us is a good Choice.

1️⃣ Complete Product Range

We offer a wide range of products, including

Digital Signage,

Kiosks,

LCD Video Walls,

and Interactive Whiteboards.

Perfect for education, meetings, retail, or public spaces.

Check our full product range

2️⃣ Customized Solutions

Our clients come from all over the world, including education, corporate, aerospace, and metro/train industries. We provide tailored solutions to fit different scenarios, ensuring each product performs at its best.

3️⃣ Reliable Support

From pre-sales consultation to after-sales maintenance, you’ll never struggle to reach someone. We are a professional company with a 100% self-operated factory and experienced teams.

4️⃣ Strong Production Capacity

Our factory produces up to 200 units per day, supporting both large brand orders and small brand production. Every step is strictly controlled to meet international standards.

OUR HONOR

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