Case Study: Kiosk Success Stories in Retail

Qtenboard kiosks simplify operations and boost efficiency, creating measurable retail success for global brands.

1. Why Retailers Are Embracing Self-Service Kiosks

Retailers today face high customer traffic, fast-changing product assortments, and rising expectations for quick and accurate service. Managing queues, manual order processing, and frequent product updates can overwhelm staff and reduce customer satisfaction.

Global brands are increasingly turning to self-service kiosks as a solution. By automating routine tasks, Qtenboard kiosks help stores simplify operations, reduce errors, and deliver a more seamless customer experience. This case study highlights how multiple European and North American retailers leveraged Qtenboard kiosks to achieve measurable operational success.

2. Retail Challenges Before Qtenboard Deployment

Leading brands faced a combination of operational hurdles:

European Fashion Brand – 15 flagship stores in Germany and France:

• Average peak-hour queue time: 7–9 minutes
• Order error rate: 18% due to manual entry
• Staff overwhelmed with repetitive tasks
• Frequent product and promotion updates difficult to implement across stores

North American Sportswear Brand – 20 stores in major US cities:

• Long checkout lines during weekends
• High volume of returns due to incorrect orders
• Multi-language support needed for international customers
• Time-consuming training for new staff

UK Lifestyle Retailer – 12 stores across London and Manchester:

• Inconsistent customer experience
• Manual handling of promotions slowed down service
• Difficulty managing interactive content and loyalty programs

The brands needed a self-service solution that could standardize operations, improve accuracy, and free staff for more personalized service.

3. Deployment Strategy and Technical Highlights

Brand	Store Count	Kiosks Deployed	Key Features	Operational Benefits
European Fashion Brand	15	50	Self-service ordering, automated checkout, centralized content management, multi-language support	Reduced queue times by 70%, order errors down 35%, staff efficiency improved
North American Sportswear	20	65	Product browsing, loyalty integration, mobile app integration, interactive promotions	Faster transactions, 40% fewer order errors, better peak-hour handling
UK Lifestyle Retailer	12	40	Touchscreen menu, real-time updates, promotional content, customer feedback integration	Consistent experience across stores, reduced operational bottlenecks

Key Deployment Highlights:

• Kiosks placed in high-traffic areas to optimize flow
• Centralized content management allowed instant updates for promotions and product changes
• Integrated payment options supported multiple currencies and loyalty programs
• Staff trained on monitoring and assisting, not processing routine orders

By combining ordering, browsing, and checkout in a single system, stores could simplify daily operations and focus on enhancing customer service.

4. Results: Real-World Impact

5. Why Global Brands Choose Qtenboard